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How to raise a support ticket for Business Central

Introduction:

In a typical Business Central implementation or support project, we might need to Support requests to Microsoft Team.
A Microsoft partner is most likely to have a Support Contract in place.
In this blog, I'm going to showcase how to raise a support ticket through Business Central Admin Center 

Pre-requisites:

  • Understanding of Business Central Admin Center
  • A brief idea of Microsoft Partner Center

Demonstration:

1. Business Central Admin Center:
You can visit Admin Center by visiting - https://businesscentral.dynamics.com/<AZURE AD TENANT ID>/admin
Or through Business Central, you can click on Settings > Admin Center.

If your Business Central Production Environment is down, I recommend raising the RED FLAG ticket and the highest priority ticket will be raised by using Report Production Outage.

Report Production Outage

Fill in Contact Details

Fill in issue details
 
For any other issues, I recommend using Support > New Support Request

2. Power platform Admin Center:
You can visit https://admin.powerplatform.microsoft.com/support/login/<AZURE AD TENANT ID>
Click on New Support Request and provide the Microsoft Contract details.
Create New Support Request

Proceed to create Support Ticket

Provide Support Request Details

A case Ticket is created
If you need Support Contract details, you can find these details on Microsoft Partner Center > Benefits. 

Support Contract Credentials - MPN 

Conclusion:

I couldn't get documentation on raising a ticket for Dynamics 365. Hence, I have written this post.
In case your company does not have a support contract, I recommend raising your questions at


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